Please go there to view links
Associated with his Miami University Academic Life.
This Mysite website is dedicated solely
to attempts to receive DSL connectivity from
Verizon Corporation.
As of this date (September 4, 2009)
Verizon has NOT YET been able to give me a DSL connection at my local
residency.
For the past 20 years I have been able to maintain internet
connectivity. either through 'bitnet' or the World Wide Web (WWW)
through my employer, Miami
University. This university has maintaind a bank of dial-in
modems that permitted students, faculty and unclassified staff access
to the WWW through 'dial-in' phone modems. While this method of
access was quite slow and never quite reached the capacity of our
maximum 56k modems, it was free and reliable. As of July 1, 2009
Miami University discontinued this method of access to the WWW.
The university's explanation for discontinuing use of the dial-in modem
bank has been two fold: 1) given alternative ways to access the
university's resources (such as DSL, wireless G3, and cable access)
dial-in is not being used as frequently as it had been in the past and
thus low usage could not justify it's existence; 2)
given the recent economic downturn, discontinuing the expense of the
dial-in modems would save the university money. Certainly dial-in
modem access is old technology, which is frustratingly slow, and I
personally would recommend and suppport Miami University's
decisions
here.
Realizing this deadline was on our horizon, I have been attempting
to
obtain DSL service from Verizon since the fall of 2008. While my
neighbors have been able to acquire this service, I have been
continuously denied any attempts, with the rationale that Verizon's
engineers have determined that I live too far from their
resources. This same explanation has been given to my neighbors,
who presently are receiving this DSL service: in almost every case,
Verizon first says that the distance is too far, then they give it a
try, and somehow it works and my neighbors are given a bundled package
that includes DSL and regular land phone service.
My saga in attempting to receive Verizon's DSL service is
detailed in
this web site. It begins with a Registered-Returned-Receipt-Requested
letter to Ivan G. Sidenberg, the Chief Executive Officer (CEO)
of Verizon Communications. In an attempt to document my attempts
to receive DSL service from Verizon, these letters have been copied
and shared with a variety of local, State and Federal agencies. I have
been posting copies of all this correspondence here in this web site so
that other's could view my attempts. To see this saga, please go
to the following link to my first letter addressed to Ivan G. Sidenberg
at the folllowing address: http://arts-shermans.mysite.com/Verizon_DSL_battles5.html
During the month of August I received notice from Mike Petrock at
Verizon (973-837-9341) (e-mail: Michael.A.Petrock@verizon.com) that I
now did qualify for DSL service and I then also received hard copy
letters from Verizon as well as three phone messages on my phone
message machine, that I should call Ms. Allani Mazzola (1-800-483-1455
ext 7932) to place my order for DSL service. As promised in her
letter "Once the order is placed Engineering will make the necessare
changes to allow DSL to work on your line." I responded to this
and registred on line at the Verizon website and patiently awaited the
September 1st, 2009 date when I could actually activate my DSL
service. Needless-to-say, after nearly three hours on my land
telephone on September 1, 2, and 3, an engineer from the Marion Ohio
offices of Verizon determined that this was a definite impossibility
and they could not overcome the "4000 foot challenge" that was
mentioned in Ms. Randy Evans earlier letter of March 13,
2009. In the mean time Verizon did contact the FCC regarding my
earlier complaints and they assured the FCC that I was OK and
they would obtain DSL service for me. The FCC even acknowledged
there efforts and said that they would close my case because Verizon
was following through with my request for DSL service. The FCC
really should open this file again, as of this morning I was told to
cancel the service because it was impossible for them to accomodate my
request. On September 3, 2009 the engineer Verizon transferred me
to the folks who cancel services and I thus enacted a
cancelation. I believe within this corporation the "right hand
does not know what the left hand is doing."
Some of the key documents associated with my attempt to subscribe to
VERIZON DSL are as follows:
